{"id":14420,"date":"2024-07-22T16:17:16","date_gmt":"2024-07-22T14:17:16","guid":{"rendered":"https:\/\/www.signature-com.com\/emotion-at-the-heart-of-communications\/"},"modified":"2024-08-01T14:27:42","modified_gmt":"2024-08-01T12:27:42","slug":"emotion-at-the-heart-of-communications","status":"publish","type":"post","link":"https:\/\/www.signature-com.com\/en\/emotion-at-the-heart-of-communications\/","title":{"rendered":"Emotion at the Heart of Communications"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-11bfd3cf2bd148e471e1ec0903f2e4e1 wp-block-paragraph\">Imagine a world where every brand interaction you have makes you tingle, where every message resonates deeply within you. That\u2019s emotional communications, it\u2019s not simply about selling a product, it\u2019s about telling a <strong>story<\/strong>, expressing <strong>values<\/strong>, and forging meaningful <strong>connections<\/strong>. <\/p>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-ad27d5639af8af27a15feacb8a3e949a wp-block-paragraph\">At an event organised by Web Hors Piste, our director Julie Cresp, alongside Antonin Pergod, a videographer, shared their expertise on emotional communications.<\/p>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-1451beea4804f2a555b0004cbb9b857d wp-block-paragraph\"><strong>Couldn\u2019t make it? No worries, here\u2019s a link to the live session recording : <a href=\"https:\/\/www.youtube.com\/watch?v=hKgQKHwqWlY\"> <\/a><\/strong><\/p>\n\n<figure class=\"wp-block-video\"><video height=\"360\" style=\"aspect-ratio: 640 \/ 360;\" width=\"640\" controls=\"\" src=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/videoplayback.mp4\"><\/video><\/figure>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-47c580143a4da692e397a013c659f13b wp-block-paragraph\"><a href=\"https:\/\/www.youtube.com\/watch?v=hKgQKHwqWlY\"><\/a><a href=\"https:\/\/www.youtube.com\/watch?v=hKgQKHwqWlY\">\u2026 and here\u2019s a quick recap \u2935\ufe0f<\/a><\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Experiencing Emotions During Campaigns <\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-7db11501c202f1ef9d4c344f0dd2093a wp-block-paragraph\">Successful communication is all about emotion and creating a strong connection between a brand and its audience. By triggering an emotional <strong>reactions<\/strong>, a communications campaign can truly transform consumers into <em>fans<\/em>. A stimulus is sent&#8230;   <\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-00d48cabe0f42af1e8719c8b36a236ff wp-block-paragraph\">I see , I hear, I react, I feel an emotion, it works . At the agency, one of our key references is the Christmas spirit delivered by John Lewis adverts every year. Call us vintage but our favourite is the 2016 video, it checks all the boxes: music, lights, aesthetics, message, it makes us want to reach for the stars !  <\/p>\n<\/div>\n<\/div>\n\n<figure class=\"wp-block-video\"><video height=\"528\" style=\"aspect-ratio: 1280 \/ 528;\" width=\"1280\" controls=\"\" src=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/John-Lewis-Christmas-Advert-2016-Buster-The-Boxer.mp4\"><\/video><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Compassionate and open-minded Creatures<\/h2>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-cc9a9090b23037d5e7f4618484a77f7f wp-block-paragraph\">To innovate, one must listen. Empathy is essential to understand clients&#8217; <strong>needs<\/strong>. Here at Signature, we understand the importance of staying <strong>open-minded<\/strong>, creating the correct working conditions, and avoiding any sort of <strong>artistic constraint<\/strong>, because clients always love surprises ! <strong>Being attentive<\/strong> and <strong>compassionate<\/strong> helps develop concepts that both resonate with the audience and feel <strong>authentic<\/strong>. By putting ourselves in others\u2019 shoes, we better understand what triggers something within us.    <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">The delicate but effective use of humour<\/h2>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-5e611946b8c68693229501a96a316950 wp-block-paragraph\"><strong>Humour<\/strong> is a powerful but tricky tool to handle, what makes one person laugh might not be funny to another. However, when used correctly, humour can create a <strong>memorable<\/strong>, almost instantaneous <strong>connection<\/strong> with the audience.  <\/p>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-afb97d991a62d0e82a051b5c39254313 wp-block-paragraph\">As discussed during the conference, we may ask ourselves what the boundaries of humour are. Not every humorous campaign can be \u201cinternationalised\u201d due to a difference in cultural codes worldwide. Nonetheless, as tested with one of our clients, this Argentine advert cannot escape you! Get UPaaa\u2026 <\/p>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-e1b140944bfe586c76e00ee7388d56f5 wp-block-paragraph\" style=\"font-style:normal;font-weight:300\"><\/p>\n\n<figure class=\"wp-block-video\"><video height=\"480\" style=\"aspect-ratio: 854 \/ 480;\" width=\"854\" controls=\"\" src=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/Culture-Pub-Retro-Pub-Get-Uppa-.mp4\"><\/video><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Emotional Communications and Artificial Intelligence: A Good Match?<\/h2>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-88e83b4bde1e44f2db3efef7bebcb4ac wp-block-paragraph\">The topic of <strong>artificial intelligence<\/strong> is nowadays prevalent in all debates. Even in communications, integrating AI is inevitable. Despite its clear advantages, AI still struggles with emotions. But barriers are gradually falling. Today, conversational AI is making remarkable strides, and love is settling in the topic, with human\/AI couples who no longer question the emotional potential of AI, but experience it daily.<\/p>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.ladn.eu\/nouveaux-usages\/chatbot-intelligence-artificelle-trouver-amour-replika\/  \" target=\"_blank\" rel=\"noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"381\" src=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/femme-mariee-chatbot-intelligence-artificielle-replika.jpg-1024x381.webp\" alt=\"\" class=\"wp-image-13355\" srcset=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/femme-mariee-chatbot-intelligence-artificielle-replika.jpg-1024x381.webp 1024w, https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/femme-mariee-chatbot-intelligence-artificielle-replika.jpg-300x112.webp 300w, https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/femme-mariee-chatbot-intelligence-artificielle-replika.jpg-768x286.webp 768w, https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/femme-mariee-chatbot-intelligence-artificielle-replika.jpg-1536x571.webp 1536w, https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/femme-mariee-chatbot-intelligence-artificielle-replika.jpg.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n<pre class=\"wp-block-verse\">She generated her \"husband\" using artificial intelligence, read the article on L'ADN.<\/pre>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-e722e69370af1ffa033c5930f28f9d5e wp-block-paragraph\">If AI can find the correct tone, hit in the right spot, the attitudes that create shortness of breath, or even worse, irritation\u2026ouch, soon emotion may no longer be humanity\u2019s last defence. Dr. Mike Brooks suggests we can develop strong emotional bonds with AI chatbots due to their ability to \u201cunderstand\u201d and respond to our emotional needs consistently.<\/p>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-0c786e00f2c3ed9313c4f8fdad2c2fae wp-block-paragraph\">However, let\u2019s reassure ourselves, AI relies on predictions, not truths! It anticipates our reactions but can miss the mark! Ask it for a beef egg omelette recipe, for example, and you&#8217;ll get a response full of nonsense! Our senses, perception, and state are unique to us! We appreciated Bescherelle and Brainsonic\u2019s approach, highlighting the impact of words to use generative AI wisely. Let\u2019s use AI intelligently, serving our precious emotions.     <\/p>\n\n<figure class=\"wp-block-gallery has-nested-images columns-default wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"577\" height=\"431\" data-id=\"13330\" src=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-a-15.25.29.png\" alt=\"\" class=\"wp-image-13330\" srcset=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-a-15.25.29.png 577w, https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/Capture-decran-2024-07-22-a-15.25.29-300x224.png 300w\" sizes=\"(max-width: 577px) 100vw, 577px\" \/><\/figure>\n<\/div><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Sending a Strong Message Through Video<\/h2>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-74229dcf6a15fbcd7d1f3912dcda377b wp-block-paragraph\">Ultimately, \u201cvideo is a major communication vector, the first to generate engagement and attachment.\u201d It can convey <strong>deep<\/strong> emotions. Every element of a video is crucial: sound, colour, and visuals all work together to create a <strong>harmonious and immersive experience.<\/strong>   <\/p>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-e96645e0fbc278d141adb3808c84cf33 wp-block-paragraph\">In a fast-paced world, Antonin emphasises the challenge of capturing the viewer&#8217;s attention, so making high-quality production is essential.<\/p>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-28d54fbecd3ea0fb77b74f4d3803a176 wp-block-paragraph\">Again, we discussed both the positive and negative emotions that video campaigns can generate in the audience. The most recent example that shook us, like creatives worldwide, was the harsh Apple iPad Pro advert that was eventually removed for deeply upsetting its audience. <\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-video\"><video height=\"720\" style=\"aspect-ratio: 1280 \/ 720;\" width=\"1280\" controls=\"\" src=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/Pourquoi-Apple-a-du-presenter-ses-excuses-pour-sa-derniere-pub-pour-liPad-pro.mp4\"><\/video><\/figure>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-cb5a0ae328fcb37099c99cb409ec13fe wp-block-paragraph\">Samsung\u2019s response was swift, on an entirely different emotional plane, but almost too weak.<\/p>\n\n<figure class=\"wp-block-video\"><video height=\"720\" style=\"aspect-ratio: 1280 \/ 720;\" width=\"1280\" controls=\"\" src=\"https:\/\/www.signature-com.com\/wp-content\/uploads\/2024\/07\/Samsung-Uncrush-video-response-to-Apple-Crush-ad.mp4\"><\/video><\/figure>\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-2928e1923b371655121e81a12f74b2f5 wp-block-paragraph\">Ready, set, feel! <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Imagine a world where every brand interaction you have makes you tingle, where every message resonates deeply within you. That\u2019s emotional communications, it\u2019s not simply about selling a product, it\u2019s about telling a story, expressing values, and forging meaningful connections. At an event organised by Web Hors Piste, our director Julie Cresp, alongside Antonin Pergod, a videographer, shared their expertise on emotional communications. Couldn\u2019t make it? No worries, here\u2019s a link to the live session recording : \u2026 and here\u2019s a quick recap \u2935\ufe0f Experiencing Emotions During Campaigns Successful communication is all about emotion and creating a strong connection between a brand and its audience. By triggering an emotional reactions, a communications campaign can truly transform consumers into fans. A stimulus is sent&#8230; I see , I hear, I react, I feel an emotion, it works . At the agency, one of our key references is the Christmas spirit delivered by John Lewis adverts every year. Call us vintage but our favourite is the 2016 video, it checks all the boxes: music, lights, aesthetics, message, it makes us want to reach for the stars ! Compassionate and open-minded Creatures To innovate, one must listen. Empathy is essential to understand clients&#8217; needs. Here at Signature, we understand the importance of staying open-minded, creating the correct working conditions, and avoiding any sort of artistic constraint, because clients always love surprises ! Being attentive and compassionate helps develop concepts that both resonate with the audience and feel authentic. By putting ourselves in others\u2019 shoes, we better understand what triggers something within us. The delicate but effective use of humour Humour is a powerful but tricky tool to handle, what makes one person laugh might not be funny to another. However, when used correctly, humour can create a memorable, almost instantaneous connection with the audience. As discussed during the conference, we may ask ourselves what the boundaries of humour are. Not every humorous campaign can be \u201cinternationalised\u201d due to a difference in cultural codes worldwide. Nonetheless, as tested with one of our clients, this Argentine advert cannot escape you! Get UPaaa\u2026 Emotional Communications and Artificial Intelligence: A Good Match? The topic of artificial intelligence is nowadays prevalent in all debates. Even in communications, integrating AI is inevitable. Despite its clear advantages, AI still struggles with emotions. But barriers are gradually falling. Today, conversational AI is making remarkable strides, and love is settling in the topic, with human\/AI couples who no longer question the emotional potential of AI, but experience it daily. She generated her &#8220;husband&#8221; using artificial intelligence, read the article on L&#8217;ADN. If AI can find the correct tone, hit in the right spot, the attitudes that create shortness of breath, or even worse, irritation\u2026ouch, soon emotion may no longer be humanity\u2019s last defence. Dr. Mike Brooks suggests we can develop strong emotional bonds with AI chatbots due to their ability to \u201cunderstand\u201d and respond to our emotional needs consistently. However, let\u2019s reassure ourselves, AI relies on predictions, not truths! It anticipates our reactions but can miss the mark! Ask it for a beef egg omelette recipe, for example, and you&#8217;ll get a response full of nonsense! Our senses, perception, and state are unique to us! We appreciated Bescherelle and Brainsonic\u2019s approach, highlighting the impact of words to use generative AI wisely. Let\u2019s use AI intelligently, serving our precious emotions. Sending a Strong Message Through Video Ultimately, \u201cvideo is a major communication vector, the first to generate engagement and attachment.\u201d It can convey deep emotions. Every element of a video is crucial: sound, colour, and visuals all work together to create a harmonious and immersive experience. In a fast-paced world, Antonin emphasises the challenge of capturing the viewer&#8217;s attention, so making high-quality production is essential. Again, we discussed both the positive and negative emotions that video campaigns can generate in the audience. The most recent example that shook us, like creatives worldwide, was the harsh Apple iPad Pro advert that was eventually removed for deeply upsetting its audience. Samsung\u2019s response was swift, on an entirely different emotional plane, but almost too weak. Ready, set, feel!<\/p>\n","protected":false},"author":3,"featured_media":14395,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[229,227,228],"class_list":["post-14420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee","tag-emotional-communication","tag-emotional-marketing","tag-emotions-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Emotion at the Heart of Communications<\/title>\n<meta name=\"description\" content=\"Imagine a world where every brand interaction you have makes you tingle where every message resonates deeply within you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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